Please note that purchases on SKECHERS websites cannot be returned to SKECHERS Retail Stores


At Skechers, we have a legal duty to supply goods in accordance with the contract of sale you have with us.  We also guarantee 100% satisfaction on every item you purchase from Skechers. If for any reason you are not 100% satisfied with your purchase, we offer you the option to return our products. 


Unfortunately we do not have the option to make an order change at the moment, we are working on its development. Once the order has been processed, you can make a total or partial return of your online order


This Return Policy does not affect legal rights, including your right to repair or price reduction in certain circumstances.


We strive to provide our customers with the best product, the best selection and the best service. If your product or your experience in the store has not met your expectations, please contact us at: portugal@eu.skechers.com, or by phone: 800 21 03 72 (Hours: Mon-Fri 08:00 - 16:00 and Friday until 13:00, and during the period from June 1 to August 31 from: Mon-Fri 08:00 - 13:00)


Please note that we will refund the amount of the product in the same payment format. Return costs are free. The original shipping costs will be returned when the return is for the total of the initial order, according to article 107 of the Law of consumers and users coupon.  


To initiate a return, here's what you need to do:


Step One


A printer is needed to print your return label


Click ORDERS AND RETURNS

Enter Order Number and email address you used to place the order

Order No. can be found on your email confirmation

Follow returns process until you reach the Print Returns Labels page

Print Labels


Returning more than one product from an order, please note:


If you’re returning more than 1 item then you will need to print a return label for each item

ONLY 1 shipping label needs to be attached to the outside of the box

All remaining labels and returns forms need to be included inside of the box for all returns.


Step Two


You can use the original shipping box you received from the SKECHERS website, or any plain, unmarked cardboard box to ship your return.


If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.


Separate the pre-paid return label from your completed return form at the perforation, include your form with your item(s) in their original packaging and attach the return label to the outside of the shipping box.


Step Three


Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at 800 208 470 to arrange for them to pick up your package from home.


You will receive an email confirmation once your return has been processed.


We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).


At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.